Accelerating digital learning through public-private partnerships

UK productivity has been seen as an economic weakness for more than a decade. Yet the UK tech sector is the world leader and is growing 2.5 times that of the rest of the economy.

The government knows that technology can improve public services and, by focusing on the “upgrading” agenda, it can provide key opportunities to create new jobs and help grow the economy. Yet to achieve these best results, the public and private sectors must be able to work together in a transparent and cost-effective manner.

The recent launch of UK Government Digital, Data and Technology (DDaT) Procurement Guide defines how digital projects and programs are assessed, procured and delivered in the public sector. One of the key points to include is the role of collaboration between the private and public sectors.

Working together to protect public health

The DDat Playbook acknowledges that government is often seen as too risk averse when it comes to doing things differently. However, the coronavirus pandemic has demonstrated how quickly progress can be made when businesses and government organizations work together.

One of the most significant public sector digital transformation projects to deliver during the pandemic has been the UK Health and Safety Agency’s (UKHSA) Test and Trace programme. Test and Trace has played a vital role in monitoring and suppressing the virus, supported by the new NHS Covid-19 app.

However, in October 2020, as the UK was about to enter a second national lockdown, the UKHSA knew it had to actively leverage Lateral Flow Device (LFD) testing technology to diagnose and proactively protect the public. They approached Capita to help them quickly and safely train individuals to support mass testing in organizations such as schools, nursing homes, local authorities and businesses. With clinical trainers already redeployed to help within the NHS, the UKHSA wanted to use military and civilian trainers.

In just eight days, Capita designed and delivered a digital platform with video content to support the UKHSA’s first LFD distribution pilots. The solution has accelerated training in the use of LFD tests for thousands of people through self-service digital content.

A successful agile partnership

By working in partnership, Capita and the UKHSA have been able to meet a long series of fast but critical deadlines and help the government maintain vital services during the pandemic. The initial rollout to 2,000 users has expanded to training over half a million people across the UK.

Projects like these show how learning and development can accelerate digital transformation and be a catalyst for change, when implemented through agile and collaborative partnerships.

Learn more about Capita’s collaboration with the UK Health and Security Agency

Read the UKHSA case study

This article first appeared in TechUK

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